Your use of phpVibe’s products, services and/or web site is subject to the terms of a legal agreement between the user (you) and phpVibe’s owners. As a result, by using our products, services or website, you agree with all the following terms.
As a phpVibe customer, you agree to respect the Software license agreement provided with each copy of our products. Breaking the agreement will result in a void license and immediate cancellation of any existing customer benefits including updates, support and/or private access to our community.
We cannot be held responsible if you damage our product while attempting to modify it or use it for another purpose than originally intended. Customized versions of our products are not supported by our updates or by customer support.
Product updates are free for a minimum period of 6 months. After this period expires you will be able to extend access to updates and customer support by paying a certain fee.
In order to access some services such as the private areas of our community we may ask more details about your identity as part of the registration or verification process. This process is required to protect our customers identity. You agree that all the information you provide is accurate, legitimate and up to date. Additional terms apply to the verification process integrated into our community.
Orders & Refunds
By purchasing any of our products or services you agree to fully understand and agree with our Terms of service. We’re always available for pre-purchase discussions and we strive to provide as much info and demos as possible to demonstrate the functionality of our products before you make the purchase. If you don’t understand how our products work, please contact us first.
Our software is sold ‘as-is’ without warranties or conditions of any kind. We are very reasonable when it comes to refunds and we may refund orders that truthfully deserve to be refunded. The refund policy shouldn’t be used to get our products without paying.
All refund requests must first comply with the following terms to be taken into consideration:
- The refund request cannot be based on change of heart. Please check our demos and our presentations before purchasing.
- The order cannot be older than 30 days.
- The refund request cannot be made in the first 7 days of license ownership.
- At least two support requests must be sent to our team via email first so we have the chance to fix any potential problems.
- If the purchased product fails from our fault to work as described or as shown in our online demo (bugs are not a fail, we’re fixing bugs daily).This does NOT apply if the product was installed and tested on a local environment (Wamp, EasyPHP, etc).
- The product must be installed and configured correctly on a hosting account that meets the product’s requirements.
- You agree in writing to waive any rights to future purchases from phpVibe and its partners.
- Downloading a product patch/upgrade after requesting a refund, voids the previous request and indicates that you wish to continue using our products.
Note: Even if a refund request complies with the terms above, we still reserve the right to reject any refund request. We cannot provide any refunds for payments that represent services such as installation or upgrade services.
We don’t tolerate any fraudulent attempts of accessing our data, products or services.
Fraudulent orders are always reported to the authorities. We perform background searches, log analysis and collaborate with the payment processors and ISP service provides. Fraudulent orders are considered felony crimes that are aggressively prosecuted in the criminal justice system. A person who is convicted of fraud may face incarceration, punitive fines, restitution, probation, community service, and other penalties.
Because of the high rate of fraud from certain countries we cannot accept customers from the following countries: Morocco, Vietnam, Malaysia, Philippines, Thailand, Ghana, Nigeria, Macedonia and Indonesia.
Illegal customer activities
We reserve the right to terminate any licenses or services we may provide to customers that were found to be sharing our product(s) (partly or in full) with warez communities or any such entities. An active participation to discussions about our products in these kind of forums can also result in an invalid license and suspended customer rights. We take an active role in preventing piracy and we cannot tolerate such activities from our customers.
Customer Support & Related Services
We stand by our products through good and bad times alike. Each product is fully supported and our team is always ready its customers. Customer support is currently provided via e-mail only. Our community (message board) is for customer discussions, product development and announcements.
Please don’t use our message board to request support. All support requests should be sent either directly to our email address or via the ‘Contact us’ page.
Our customer service is available daily, from Monday to Friday. However, customer support is not guaranteed during weekends and national holidays. If we cannot process customer support email for some unexpected reason (natural calamities, power outage, hardware upgrades, technical problems etc), we will set up an auto-responder to inform our customers about this temporary service interruption.
Emails that contain abusive or offending language will be deleted immediately. We respect our customers and we expect an equal amount of respect in order to cultivate a healthy and friendly collaboration.
Avoid at all cost sending duplicate emails. Allow 12-24 hours to receive a reply before sending other inquiries.
How to request support
When emailing us for the first time please include your Customer E-mail and Invoice ID.
When reporting a problem try to include screenshots or links to the problem so we can replicate it. If you experience any problems with our products, make the time to write us a few paragraphs describing the problem in details.
We treat all our customers equally important, so all requests are processed in the order they arrived.
You wave your rights to customer support if you continue to deliberately refuse to respect our terms of service.
We respect everyone’s privacy and we expect the same in return. Emails sent by phpVibe (including their attachments) cannot be shared by the intended recipient unless stated otherwise by our team.
Customer support may be free of charge for a limited or unlimited time, depending on the product. We offer a minimum of 6 months free customer support for each of our products after which you can choose to expand your access to customer support by paying a certain fee (please see the product page or contact us)
Forum (our support community)
Anyone can register and participate in our community.
We are very transparent about our products and services and this can be clearly seen in our forums. We don’t remove any threads unless they are spam.
Our community has several private areas for customers only. As a customer you will receive access to those areas if you apply for a ‘Verified Client’ account.
All customers are eligible to become Verified Clients which grants them access to those private areas. This right is provided only as a bonus service and it is not guaranteed when you purchase our products.
phpVibe reserves the right to refuse any new ‘Verified Client ‘ submission or to cancel any existing ‘Verified Client ‘ accounts if our license agreement or terms are not respected.
phpVibe Apps / Customer Area
To protect your best interest and prevent any abuse, we reserve the right to record all the actions that take place in our Customer Area.
Access to our phpVibe Apps is only permitted to our customers. Sharing your account in public areas such as online forums is strictly prohibited.
Any abuse attempts are taken seriously and may result in the loss of all customer rights depending on the severity.
phpVibe reserves the right to update its terms of service at any time. We always post the date of the last change and we invite all our customers to visit this page at least twice a year.
Enjoy our products and services.
If you have any questions contact our team or join our forum.